29jili Casino — Privacy Policy

Overview

29jili Casino Philippines, operating under the domain 29jili.cam ("29jili," "we," "us," or "our"), is committed to protecting the privacy and personal data of every Filipino player who accesses, registers with, or otherwise interacts with our platform. This Privacy Policy ("Policy") describes the personal information we collect, the purposes for which we process it, the third parties with whom we may share it, the security measures we apply to protect it, and the rights available to you as a data subject under Philippine law.

This Policy applies to all personal data collected through the 29jili website, mobile browser platform, customer support communications, marketing interactions, and any other service operated by 29jili. It should be read together with the 29jili Terms & Conditions and Responsible Gaming Policy.

By registering an account with 29jili, depositing funds, or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree to any part of this Policy, you must discontinue use of the 29jili platform.

Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal information is:

As data controller, 29jili determines the purposes and means of processing your personal information. Where third-party processors are engaged to process data on our behalf, they do so only under written contracts that impose obligations consistent with this Policy and applicable Philippine privacy law.

Data We Collect

3.1 Information You Provide Directly

When you register for and use a 29jili account, you provide personal information including:

• Identity data: Full legal name, date of birth, gender, nationality;
• Contact data: Registered Philippine mobile number, email address, residential address;
• Verification data: Government-issued identification documents (e.g., PhilSys National ID, driver's license, passport, SSS/GSIS ID, voter's ID) and supporting selfie images where required;
• Financial data: GCash or Maya account details, bank account information (BPI, BDO, Metrobank, or other Philippine banks), transaction history, and deposit and withdrawal records;
• Account credentials: Username and hashed/encrypted password (plaintext passwords are never stored);
• Communications data: Records of your interactions with 29jili customer support, including live chat transcripts, support ticket submissions, and feedback.

3.2 Information Collected Automatically

When you access the 29jili platform, we automatically collect certain technical and behavioral data including:

• IP address, device type, operating system, and browser type;
• Pages visited, game titles accessed, session duration, and click-path data;
• Date and time stamps of all platform interactions;
• Geolocation data (country and region level) derived from IP address;
• Device identifiers and mobile network information.

3.3 Data from Third Parties

In certain circumstances, 29jili may receive personal data about you from third parties, including identity verification service providers, payment processors, fraud detection services, and marketing affiliates who operate under separate data sharing agreements with 29jili. All third-party data is handled in accordance with this Policy.

How We Use Your Data

29jili processes your personal information for the following specific, legitimate purposes:

• Account administration: Creating, managing, and maintaining your 29jili player account, including authentication and session management;
• Identity and age verification: Confirming that you meet the 21+ age requirement and verifying your identity in compliance with applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations;
• Payment processing: Facilitating deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other supported Philippine payment methods;
• Game and platform delivery: Providing access to the full 29jili game library, tracking game history, and maintaining bet records;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, bonus abuse, and unauthorized account access;
• Responsible gaming: Monitoring for indicators of problem gambling behavior, enforcing deposit and loss limits, and processing self-exclusion requests;
• Regulatory compliance: Meeting reporting obligations to Philippine gaming regulators and financial intelligence authorities;
• Customer support: Responding to queries, complaints, and account disputes submitted via live chat or email;
• Platform improvement: Analyzing aggregated, anonymized usage data to improve site performance, game selection, and user experience;
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have not opted out — subject to the conditions in Section 4.1 below.

4.1 Marketing Communications

29jili may send you promotional communications regarding bonuses, new games, tournaments, and special offers. You may opt out of receiving marketing communications at any time by updating your notification preferences in your account settings or by contacting customer support. Opting out of marketing communications does not affect communications that are necessary for account administration or legal compliance purposes.

Legal Basis for Processing

Under the Data Privacy Act of 2012, 29jili processes your personal information on the following lawful grounds:

Data Sharing & Disclosure

6.1 Service Providers and Processors

29jili engages certain trusted third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These providers include:

• Payment processors: GCash (Globe Fintech Innovations), Maya Philippines, BancNet, and other Philippine payment infrastructure providers who facilitate transactions;
• Identity verification providers: Third-party KYC and document verification services used to confirm player identity and age;
• Game software providers: Providers such as Pragmatic Play, PG Soft, Jili Games, and others who deliver game content — these providers may receive anonymized session data necessary for game delivery;
• Cloud infrastructure and hosting providers: Secure, access-controlled server infrastructure on which the 29jili platform operates;
• Fraud detection and analytics services: Providers that assist with identifying suspicious transaction patterns and preventing financial crimes.

6.2 Regulatory and Legal Disclosure

29jili may disclose your personal data to Philippine government authorities, regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. This includes compliance with anti-money laundering reporting obligations under the Anti-Money Laundering Act (Republic Act No. 9160, as amended) and related regulations. 29jili will not make such disclosures voluntarily beyond what is legally required.

6.3 No Sale of Personal Data

29jili does not sell, rent, lease, or otherwise transfer your personal information to unaffiliated third parties for their own independent marketing or commercial purposes. Any sharing of data is limited to the purposes described in this Policy and governed by appropriate contractual safeguards.

Data Retention

29jili retains your personal information for as long as your account remains active and for such additional periods as are necessary to comply with our legal, regulatory, and contractual obligations. The following retention guidelines apply:

• Active accounts: Personal data is retained for the duration of the account relationship plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations;
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the completion of the last transaction, whichever is later;
• Customer support records: Retained for three (3) years from the date of the last interaction, to support dispute resolution;
• Marketing consent records: Retained for the duration of the consent plus two (2) years to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 29jili's data disposal procedures, unless further retention is required by a specific legal obligation.

Security Measures

29jili implements a comprehensive set of technical, organizational, and physical security measures to protect your personal data against unauthorized access, accidental loss, destruction, disclosure, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 29jili's servers;
• Encryption at rest for sensitive data categories including identification documents and financial records stored in our systems;
• Access controls: Personal data is accessible only to 29jili staff and authorized contractors on a strict need-to-know basis, subject to role-based access permissions;
• Multi-factor authentication for administrative access to systems holding personal data;
• Regular security assessments and vulnerability testing of the 29jili platform and underlying infrastructure;
• Incident response procedures for detecting, containing, and reporting personal data breaches in accordance with the requirements of the National Privacy Commission.

Cookies & Tracking Technologies

9.1 What Cookies We Use

The 29jili website uses cookies and similar tracking technologies (including web beacons and session storage) to deliver and improve platform functionality. The categories of cookies we employ are:

• Strictly necessary cookies: Required for core platform functions including login session management, account authentication, and security. These cannot be disabled without affecting the ability to use 29jili;
• Functional cookies: Used to remember your preferences such as language settings, notification choices, and display options;
• Analytical cookies: Collect aggregated, anonymized data about how Filipino players navigate and interact with the 29jili platform, used to improve performance and user experience;
• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your logged-in state during a gaming session.

9.2 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Most modern browsers (Chrome, Safari, Firefox) allow you to block or delete cookies through their privacy settings menus. Please note that disabling certain cookies may impair the functionality of the 29jili platform, including the ability to maintain a logged-in session.

Cross-Border Data Transfers

The delivery of certain services on the 29jili platform — including game software delivery, fraud detection, and cloud infrastructure — may involve the transfer of personal data to countries outside the Philippines. Where such transfers occur, 29jili ensures that they are conducted in accordance with Section 21 of the Data Privacy Act and NPC issuances on cross-border data transfers.

Specifically, 29jili implements appropriate safeguards for international data transfers, which may include: standard contractual clauses with data recipients; assessment of the adequacy of data protection laws in the recipient country; and binding corporate rules where applicable. 29jili does not transfer data to third parties in jurisdictions that do not provide an adequate level of data protection without the safeguards described above.

Your Data Rights

As a data subject under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal information held by 29jili:

• Right to be Informed: You have the right to be informed of the personal data we collect, the purposes for processing it, and your rights as a data subject — as provided in this Policy.
• Right to Access: You may request a copy of the personal data that 29jili holds about you, along with information about how it is being processed. Submit access requests to our Data Protection Officer via live chat or email.
• Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected. Minor corrections (such as contact information) can be updated directly in your 29jili account settings; other corrections can be requested from our support team.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 29jili's legal and regulatory retention obligations described in Section 7.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to other processing activities where 29jili relies on legitimate interests as its legal basis, subject to our overriding compliance and security obligations.
• Right to Data Portability: Where technically feasible and legally permissible, you may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
• Right to Complain: If you believe that 29jili has processed your personal data in breach of the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact 29jili's Data Protection Officer via live chat (available 24/7) or by email. We will respond to verifiable rights requests within fifteen (15) business days, or within the period prescribed by applicable law if shorter.

Children & Minors

The 29jili platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal information from individuals under 21 years of age. Registration requires affirmative confirmation of age eligibility, and 29jili conducts age verification checks on accounts where there are reasonable grounds to question a user's age.

If 29jili becomes aware that personal data has been collected from an individual under the age of 21 without appropriate consent or in breach of age eligibility requirements, we will promptly delete such data and close the associated account. Any deposits made by a verified underage user will be refunded, and any winnings accumulated will be voided in accordance with the 29jili Terms & Conditions.

If you are a parent or guardian and have reason to believe that your child under 21 has registered with 29jili, please contact our customer support team immediately via live chat or at the email address listed in Section 15.

Third-Party Services

The 29jili platform may contain references or integrations with third-party services — including game providers, payment processors, and analytics tools — each of which may operate under their own privacy policies. 29jili is not responsible for the privacy practices of these third parties and recommends that you review the privacy policies of any third-party services with which you interact.

Where 29jili engages third-party processors to handle personal data on our behalf, we require by contract that they process such data only in accordance with our instructions and in a manner consistent with this Policy and applicable Philippine privacy law. Third-party processors are not permitted to use your personal data for their own purposes beyond the specific services they provide to 29jili.

Policy Changes

29jili reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players via a notice posted on the 29jili website, and where practicable, via notification to the registered mobile number or email address associated with your account. The "Effective Date" and "Version" shown at the top of this page will be updated to reflect any revision.

Your continued use of the 29jili platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how 29jili protects your personal data. If you disagree with any changes to this Policy, you must discontinue use of the platform and may request account closure by contacting our support team.

Contact & Data Protection Officer

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to raise a data privacy concern, please contact 29jili through the following channels. Our Data Protection Officer (DPO) oversees compliance with this Policy and the Data Privacy Act of 2012.

We will acknowledge your inquiry within 48 hours and provide a substantive response within fifteen (15) business days. If you are not satisfied with our response to a data privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.